Privacy policy Astra+
Introduction
This privacy policy covers the processing of your personal data as part of the use of our website. This processing is carried out by Vanneels bv, known under the name Astra+, as the data controller with its registered office at Dijksteinlaan 12, 2860 Sint-Katelijne-Waver ("we", "us"), a company registered under Belgian law with number 0635515591, in accordance with applicable data protection laws.
Cookies
Our website uses cookies and similar technologies. Cookies are small text files placed on a device’s hard drive containing certain information, including personal data. For more information regarding our use of cookies, please refer to our cookie policy.
Changes to the Policy
The Privacy Policy may be updated from time to time. Such changes will be announced via the website. We recommend reviewing this policy regularly.
Last Updated
This Privacy Policy was last updated on 26/04/2024.
What data do we process?
When you use the website, we process certain personal data, including:
- (Technical) identification data (IP address, geographical location, name/first name,...)
- Contact details (name, email address, address, telephone number, ...)
Why and on what basis do we process this data?
- To improve the user experience of you as a visitor to the website based on your consent.
- To perform statistical analyses to improve our website and/or services or develop new products or services based on your consent.
- To respond to contact requests via the contact form based on your consent.
- To complete your registration for an event, webinars, competitions, etc., based on the agreement.
- For job application procedures and collecting CVs based on your consent.
- To include you in our talent pool based on your consent.
- To send newsletters and updates based on your consent or a legitimate interest in case of a long-term customer relationship.
- To send downloads based on your consent.
- Follow-up messages based on legitimate interest to keep you proactively informed about services we previously provided to you or sent you information about.
- To provide you with personalized and efficient information about products and services via website, email, phone or social media channels based on your consent or legitimate interest.
- If necessary, to provide it to a financial institution or payment service provider to comply with legal obligations.
- To transfer to police or judicial authorities as evidence of potential crimes or if there are reasonable suspicions of an unlawful act or crime committed through your registration or use of the website or services on a legal basis.
With whom do we share your data?
We do not send your personal data in an identifiable way to third parties (except carefully selected processors), unless required for the operation of the website or you have given explicit permission.
We may use external processors to offer the services of our website. These processors may only process your personal data under our written instructions and are selected with due care. Our website integrates or uses:
- HubSpot
We may share anonymized and/or aggregated data with other organizations to help them improve their products, services, and targeted marketing.
In exceptional cases, we may be required by court order or binding legislation to disclose personal data. We try to inform you in advance unless legally prohibited.
Where do we process data?
We and our external processors process your identifiable personal data only within the European Economic Area (EEA) if there is a legitimate basis for doing so. If such a transfer occurs, we ensure appropriate safeguards to protect your data. All rights under applicable mandatory law are guaranteed.
How do we process data?
We strive to only process personal data necessary for the purposes described in this policy. We process your data lawfully, fairly, and transparently, keeping it accurate and up to date.
Personal data is processed as long as needed to achieve the purposes described or until you withdraw your consent. Withdrawal may limit your use of the website and/or services.
We take appropriate technical and organizational measures to secure your data against unauthorized access, theft, loss, manipulation, or destruction. Access is limited to staff who need it and are bound by confidentiality. However, security is a best-effort obligation and cannot be guaranteed. We may be held liable for damages caused by unlawful use of your data by a third party.
We may process your data in our own or third-party interest if your use of the website/services can be considered (a) a violation of terms or intellectual property rights; (b) a threat to the security/integrity of services; (c) a danger to systems due to malware; or (d) illegal, discriminatory, or offensive.
How long do we store your data?
Retention periods vary depending on the service provided:
- As long as necessary to fulfill the purposes for which data is collected and processed. E.g., contact forms or newsletters.
- Job application data is kept up to 2 months after the procedure unless permission is given to retain for a year.
- As long as necessary to comply with legal, contractual, and statutory obligations.
Your rights
- You may request access to your data. Requests intended to cause disruption or harm will not be processed.
- You may request free correction of inaccurate data, including proof of inaccuracy.
- You may withdraw consent at any time by emailing pieter@astraplus.be.
- You may request deletion of data after withdrawing consent, subject to legal exceptions.
- You may request restricted processing under specific conditions.
- You may object to processing for serious, justified reasons. For direct marketing, objection is free and does not require justification.
- You may request your data in a portable format and transfer it to another provider, where technically feasible.
Filing a complaint
If you have a complaint (or want more information), contact us via pieter@astraplus.be.
If you're unsatisfied, you may file a complaint with the Belgian Data Protection Authority: https://www.gegevensbeschermingsautoriteit.be.